Privacy Policy

Data privacy is personal privacy, and here at Stacks, we take the privacy of our users extremely seriously. In this Privacy Policy, we clearly lay out our policies in terms of the data we collect and process from the users, why we collect it, and how we use it.

We may collect the following types of personal information while you are signing up with our services:

• First name, last name, email address, postal address, phone number, account names and passwords, or other contact information
• Professional, employment-related, or education information
• Billing information, credit card number or other similar financial information
• Geolocation and IP address

We use this information for the following purposes:

• Providing access to and facilitating our services
• Communicating with you
• For debugging and troubleshooting activities to identify and repair errors that impair access of the users to our services, or affect the functionality of the services
• Helping us understand our customer base and their needs in order to improve and upgrade our services and develop new services and products
• Introducing our new services and promotions about our services and products that may be of interest to you
• Monitoring and detecting cybersecurity attacks, malicious, deceptive, fraudulent, or illegal activity that target our users’ data or our services, and holding those responsible for that activity liable

We may collect the following log data while you are using our services:

• IP address, browser type, device type, operating system type, date and time of log in, and similar system information

We use this log data for purposes such as:

• Troubleshooting to understand and pinpoint when and how an access error happens, or certain aspects of the services fail to operate
• Monitoring, detecting, and stopping cybersecurity attacks, hacking efforts, malicious, deceptive, fraudulent, or illegal activity
• Management of important and frequently used files stored on the cloud to make them accessible to you faster

We may collect the following activity data while you are using our services:

• The queries and files you submit to Stacks services
• The results provided to you as a result of your queries
• Which results you click on, read, save, share, or print

We use this activity data for purposes including, but not limited to:

• Troubleshooting to understand when and how a specific type of error happens, or certain aspects of the services fail to operate
• Improving and enhancing the performance of Stacks services to provide a better experience for our users

Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our services (for example, to keep you signed in, remember preferences, and measure site traffic and usage). You can control cookies through your browser settings. Disabling some cookies may affect functionality.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and our legal or operational requirements.

Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet or method of electronic storage is 100% secure, and therefore we cannot guarantee absolute security.

Sharing Information with Third Parties

Stacks does not sell the personal information of its users to third parties. There are specific situations that Stacks may need to share and disclose its users’ information with trusted third parties, if in good faith Stacks believes the information sharing is necessary to provide services for the users or to comply with the law. For example:

• Trusted third-party entities that provide services and support to Stacks
• Compliance with any applicable law, rule, or regulation, or in response to a subpoena, court order, or other legal process
• To protect the interests, rights, safety, or property of Stacks or its users, or to enforce the terms of service
• Sharing with financial institutions and collectors for activities related to billing and collection

At some future point, Stacks might be involved in an acquisition, merger, partnership or partial sale of its services and/or assets. In such situations, your information may be transferred as part of that transaction, but we will notify you about any change in control of Stacks or the privacy policy, and the options you could have about control of your personal information.

Modifications to This Privacy Policy

Stacks reserves the right to change this Privacy Policy at any time by indicating revisions through the “Last Updated” date at the top of the Privacy Policy. Such changes will be effective upon posting. We will notify you about changes in Privacy Policy whenever there is an important change. By continuing to use the services after those changes become effective, you are accepting the revised Privacy Policy.

Changing or Deleting Your Information

You may review, change, or delete your personal information in your account profile. We may retain copies of your information if required by law. For questions about your personal information on our Service, please contact support@stacksai.com.

Questions

If you have questions regarding this Privacy Policy, please contact us at support@stacksai.com.